Privacy Policy

Last Updated: March 2026

Sursenda GmbH (“we,” “us,” “our”) attaches the highest importance to the protection and confidentiality of your data. This Privacy Policy informs you about how we collect and process personal data when you visit our website at www.sursenda.ch or use our services.

1. Data Controller

The entity responsible for data processing within the meaning of data protection legislation is: Sursenda GmbH Via Chinun 21, 7504 Pontresina, Switzerland, Email: info@sursenda.ch

2. Collection and Processing of Personal Data

We collect data only to the extent necessary to provide a functional website as well as our content and services.

1. Usage Data: When you visit our website, our servers temporarily store each access in a log file (IP address, date/time, page accessed, browser type).
2. Contact Inquiries: If you contact us via email or contact form, we store your details (name, email, subject) to process your request.
3. Service Data: In the context of using Wallee, we process the documents and information provided by you in accordance with our contractual agreements.

3. Purpose of Data Processing

We process your data for the following purposes:

1. Provision and optimization of our web offerings.
2. Communication with customers and interested parties.
3. Provision of our AI-powered knowledge services.
4. Ensuring system security and compliance.

4. Hosting and Data Security

Security is our core promise.

1. Storage Location: All data is hosted exclusively on certified servers within the European Union or, upon explicit customer request, in Switzerland.
2. No Model Training: We guarantee that your business or patient data will never be used for training Large Language Models (LLMs) or for third-party product improvements. Your data remains isolated within your environment.
3. Protective Measures: We employ modern Technical and Organizational Measures (TOMs) to protect data from unauthorized access, loss, or misuse.

5. Cookies and Analytical Tools

Our website uses cookies to improve the user experience.

1. Necessary Cookies: Required for the technical operation of the site.
2. Analytical Cookies: Subject to your consent, we use tools for the anonymized analysis of web traffic. You can disable the use of cookies at any time in your browser settings.
3. International Data Transfer: Please note that the analysis of web traffic by third-party tools may also take place outside of the European Union or Switzerland (e.g., in the USA).

Further information on managing cookies can be found at www.allaboutcookies.org.

6. Disclosure to Third Parties

Your data will only be disclosed to third parties if it is necessary for the fulfillment of a contract, if we are legally balanced to do so, or if you have given your explicit consent. Under no circumstances do we sell or rent your data.

7. Your Rights

Regarding your data stored with us, you have the following rights:

1. Access: You may request information about the data we store about you.
2. Rectification & Erasure: You may request the correction or deletion of your data.
3. Restriction & Objection: You may object to the processing of your data.
4. Data Portability: You have the right to receive your data in a commonly used format.

Please direct any such requests to: info@sursenda.ch.

8. Amendments to this Policy

We reserve the right to adapt this Privacy Policy to comply with current legal requirements or changes to our services. The version currently published on the website shall apply.